Frequently Asked Questions

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Why have a patient co-op?


First and foremost, it’s the right thing to do. The founders are both patients themselves, so the idea of doing anything that doesn’t fairly value patients doesn’t sit well with them. Second, the co-op model matches our mission. Our goal is to elevate the patient voice and make sure patients are treated fairly in the healthcare industry. We do this at Savvy by making patients shareholders of the co-op. Patient co-op members get a vote in our decisions, and can share in our profits (yes, we give our profits back to patients). Third, we have strength in numbers. By coming together, we can act like a patient union that protects the interests of patients. Because we represent all conditions, we can create best practices as to how companies work with patients.




How does co-op membership work?


If a patient wants to become a co-op member, they may pay a small fee to buy a share of the co-op. This is a one time purchase to own part of the company! Each year, members pay a small dues fee to continue their co-op membership. As co-op members go about using Savvy (like doing Gigs, commenting on posts, referring friends, etc), they earn points. These points are how we see a member’s level of activity. At the end of the year, members who are more active will receive a larger slice of Savvy’s surplus profits—these are called dividends, or “divis” for short. Translation: we give you money. Yay, you! Outside of being paid as part of the co-op (if that wasn’t enough), co-op members have a vote in organizational decisions. Co-ops are democratic, and operate under “one member, one vote.” This ensures that everyone’s opinion counts equally. One example of an important co-op vote is electing the Board of Directors. The Board is not only voted in by patients, but also includes patients. You could even run for a board seat yourself!




What do co-op members get?


Aside from bragging rights that you’re part of the first co-op of its kind, you actually get some really great benefits! And this is just the beginning! We are also cooking up some exciting partnerships and extra perks, and always welcome co-op members’ suggestions and ideas. But here are some to get you started:

  1. Vote in co-op decisions <--legal requirement of co-ops!
  2. Earn dividends <--legal requirement of co-ops!
  3. Educational resources
  4. Q&A sessions with experts
  5. Preferred enrollment for certain Gigs
  6. Exclusive access to co-op only parts of the site
  7. Conference discounts




Who can become a co-op member?


Everyone is eligible to become a co-op member, but there are a few requirements (scholarships are available):

  1. Agree to the terms of membership
  2. Purchase a single share of the co-op (one time purchase)
  3. Provide verification of health conditions (currently optional)
  4. Pay yearly membership dues to remain a co-op member (currently waived)
Voila! That's all it takes to become an owner of the co-op!




Do I have to become a co-op member?


Nope, you sure don’t. Anyone can use the site for free. But only co-op members have a vote, can earn extra money and all the other perks.




How much is a co-op membership?


To commemorate our first co-op members, we are practically giving membership away! We want to thank our early members for their support, and this first group will forever be known as “Savvy Pioneers” (you’ll even get a fancy profile badge to show off). Savvy Pioneers can buy a share of the co-op for only $34! We are also waiving their membership dues for the first year and making verification of health conditions optional. We are admitting a limited number of Savvy Pioneer members, and the discounts associated with them, so make sure to get yours early!




Is a co-op a non-profit?


Co-ops exist in this middle ground of being a for-profit company, but giving its profits away to its members. So while no one is going to become billionaires off of Savvy, we are trying to return some cash to our members. They deserve it!





 

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Why have a patient co-op?


First and foremost, it’s the right thing to do. The founders are both patients themselves, so the idea of doing anything that doesn’t fairly value patients doesn’t sit well with them. Second, the co-op model matches our mission. Our goal is to elevate the patient voice and make sure patients are treated fairly in the healthcare industry. We do this at Savvy by making patients shareholders of the co-op. Patient co-op members get a vote in our decisions, and can share in our profits (yes, we give our profits back to patients). Third, we have strength in numbers. By coming together, we can act like a patient union that protects the interests of patients. Because we represent all conditions, we can create best practices as to how companies work with patients.




How does co-op membership work?


If a patient wants to become a co-op member, they may pay a small fee to buy a share of the co-op. This is a one time purchase to own part of the company! Each year, members pay a small dues fee to continue their co-op membership. As co-op members go about using Savvy (like doing Gigs, commenting on posts, referring friends, etc), they earn points. These points are how we see a member’s level of activity. At the end of the year, members who are more active will receive a larger slice of Savvy’s surplus profits—these are called dividends, or “divis” for short. Translation: we give you money. Yay, you! Outside of being paid as part of the co-op (if that wasn’t enough), co-op members have a vote in organizational decisions. Co-ops are democratic, and operate under “one member, one vote.” This ensures that everyone’s opinion counts equally. One example of an important co-op vote is electing the Board of Directors. The Board is not only voted in by patients, but also includes patients. You could even run for a board seat yourself!




What do co-op members get?


Aside from bragging rights that you’re part of the first co-op of its kind, you actually get some really great benefits! And this is just the beginning! We are also cooking up some exciting partnerships and extra perks, and always welcome co-op members’ suggestions and ideas. But here are some to get you started:

  1. Vote in co-op decisions <--legal requirement of co-ops!
  2. Earn dividends <--legal requirement of co-ops!
  3. Educational resources
  4. Q&A sessions with experts
  5. Preferred enrollment for certain Gigs
  6. Exclusive access to co-op only parts of the site
  7. Conference discounts




Who can become a co-op member?


Everyone is eligible to become a co-op member, but there are a few requirements (scholarships are available):

  1. Agree to the terms of membership
  2. Purchase a single share of the co-op (one time purchase)
  3. Provide verification of health conditions (currently optional)
  4. Pay yearly membership dues to remain a co-op member (currently waived)
Voila! That's all it takes to become an owner of the co-op!




Do I have to become a co-op member?


Nope, you sure don’t. Anyone can use the site for free. But only co-op members have a vote, can earn extra money and all the other perks.




How much is a co-op membership?


To commemorate our first co-op members, we are practically giving membership away! We want to thank our early members for their support, and this first group will forever be known as “Savvy Pioneers” (you’ll even get a fancy profile badge to show off). Savvy Pioneers can buy a share of the co-op for only $34! We are also waiving their membership dues for the first year and making verification of health conditions optional. We are admitting a limited number of Savvy Pioneer members, and the discounts associated with them, so make sure to get yours early!




Is a co-op a non-profit?


Co-ops exist in this middle ground of being a for-profit company, but giving its profits away to its members. So while no one is going to become billionaires off of Savvy, we are trying to return some cash to our members. They deserve it!





 

Frequently asked questions

Why do I need patient insights?


We thought you'd never ask :) Why? Because patients and their loved ones or anyone who utilizes the health system has a unique perspective, and therefore expertise. Would you suppose you understand what it's like for a physician or a nurse? Probably not (or at least you shouldn't) - so you'd ask them. Same thing with patient insights, you need to talk with the specific people with the conditions in question or who meet the criteria you are designing for.




How are you different from other consulting groups out there?


We're not in competition with other consulting and research groups out there, they're our friends...and our clients! Savvy offers ways to connect with patients directly. We help you recruit patients for your work and ask them questions on our platform. Simple as that. If you need extra help, we're here for additional services, but otherwise we help deliver the right people to share their savvy with you. And to state the obvious - we are a patient-owned co-op, so the money we make goes back to patients. Makes you sleep soundly at night, huh?




How much do you cost?


We know how frustrating it is to not be able to do go a Pricing page on a website, but the truth is, the best way for us to give you an accurate quote is to know exactly what you're trying to do. Working with patients is rarely a cookie cutter project. So send us a request or reach out and we will do our best to get you an estimate. We want to make gaining valuable patient insights accessible to all, so we have rates for academics, non-profits, startups, students, etc. Let us help you get an idea what goes into cost: Gigs:

  • Fee-for-service
  • You're charged per person you recruit and enroll through us
  • Cost per person based on how broad or narrow your inclusion/exclusion criteria are (eg. if it's super hard to find them, you'll be charge more, if easy, charged less)
  • We will also collect whatever incentive you are paying out to patients for their participation and pay them through Savvy when the Gig is completed
Sparks:
  • These are currently FREE!
  • Get 'em while they're hot!
Discussion Boards:
  • Based on needs and setup
    • If you need them going for multiple days vs a single day
    • If you need them moderated
    • How many questions you need uploaded




Do you have anything I can share with my colleagues about Savvy?


Sure do! Email us at hello@savvy.coop and we can hook you up with brochures, decks, etc for you to share and convince others to work with Savvy Cooperative!




How do I know your patients are real?


We don't fully understand why anyone would fake having a health issue (except to be in the company of other awesome patients), but we know you want assurance. That's why we offer multiple ways to make sure you get the right people:

  • Add a screener to your Gig to ask specific questions and find the right patients
  • Request your participants be verified
Savvy offers a verification service, where we can verify that individuals are who they say they are, and have what they say they have. Many of our members opt to be verified as soon as they join, because they know you care! If you require that your participants be verified, we can specify that in the Gig criteria, and offer people who haven't been verified the opportunity to do so in order to participate. And remember, our co-op members both signed a membership agreement (saying they're telling the truth) AND paid to buy a share of the co-op. They're committed to Savvy and making sure real patient voices are heard.




Why should I pay patients?


Patients have a unique perspective on their health experiences that can't be guessed or simulated. This makes them experts on their conditions. If you were working with other experts in various disciplines, doctors, lawyers, accountants, statisticians, etc - you would pay them equitably for their time and expertise. Think of patients and loved ones the same way - and value them accordingly. Beyond it being the right thing to do, it also helps you get more diversity of participants. If you only ever work with people who can afford to do work with you for free, you're getting a certain demographic. We need to make sure we're engaging with people from all socioeconomic classes, employment status, family caregiving scenarios, etc. Money helps make it possible for others who have been traditionally excluded to be included.




Why should I work with Savvy?


We are a patient-owned co-op. We have a motivated network of patients who want to help you get the insights you need (spoiler alert: it helps them if you develop better solutions, patients want to help!). You can also sleep better at night that you're helping patients financially, too. As a co-op, any surplus profits we make go back to our members. Who else can say that?




What services do you offer?


Excellent question - head over to our Services page for more info.




As a co-op, what do you do with the money I pay Savvy?


We love this question - the surplus profits we make each year (meaning above operational costs) go back to our co-op members. That means that we are giving our profits back to patients. You can feel good working with Savvy, because we don't just preach you should pay patients, we do it ourselves!




Which conditions do you represent at Savvy?


We are disease agnostic and welcome people and loved ones from all conditions. We also have people who consider themselves healthy. If we don't have the people you need already in our network, that's where our awesome co-op member come in to help! We have a large base of motivated co-op members with their own large networks. As co-owners of Savvy, they're incentivized to help us find you the people you need. So go ahead, let us know who you're looking for. If we don't think we can find them, we will let you know. We're honest like that.





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